Telus customer service Can Be Fun For Anyone
Telus customer service Can Be Fun For Anyone
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and about the billing aspect, that’s all the more horrendous! Requested a completely new mobile phone as my deal was up for renewal online was imagined to get $one hundred credit score under no circumstances confirmed up sent the telephone by using mail the best way they informed me to copyright Submit and got it. I bought a textual content concept expressing they gained it and my credit history is going to be on my Invoice, but nevertheless my Monthly bill came and they even now cost me for it. After i termed. That they had the audacity to state the telephone wasn’t the cellphone they were anticipating?! What other cellular phone could it are actually? It was their cellular phone they sent me two decades back?! With the carry it back plan?! They advised me they might explore it and email me back hardly ever acquired an e mail. They termed me again and we’re looking to say it had been a technical trouble with my cellular phone exactly the same agent that's purported to have looked after me?
Those people agents Operating from Telus Rewards, in lieu of retaining the previous loyal customers they make them disappear to look for other service provider
Even so, the very best just transpired. Immediately after conversing with Telus organization, I was not proud of the approach provided and requested to get tranferred on the LOYALTY dept. She altered the cost of the information prepare but greater the price of the cellular Telus customer service phone for any net of -$one. WHAT A JOKE!!!
If an automatic assistant asks for The key reason why of your phone, mention "I want to make payment arrangements for my mobility Invoice".
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I understand it is vitally frustrating because I'm in the identical scenario, although it's with regard to the Tv set signal that's been lost.
If my fears are not tackled, I will probably be compelled to escalate this more, which include towards the Workplace on the President, the media, and the greater Business enterprise Bureau.
• I spoke to several agents, like Maria and Regal, who couldn't supply clarity or escalate my circumstance as asked for.
• When I identified as to make clear, Eunice within the BCX Wireless Automobile group advised me that the discount rates had been applied. Nonetheless, she copied and pasted Abdul’s notes, which did not clarify the price cut information.
If our reply settled your difficulty, please click Settle for as Resolution to help Some others during the Neighborhood.
Thank you in your notice to this matter. I stay up for a prompt and satisfactory resolution.
The hours they have got aren't Doing work properly with my do the job and caring for an aged member of the family hectic agenda. I also chatted but they told me I ought to connect with in.
My qualified is a VERY affected person person. He taught me how to repair my trouble in a number of effortless methods. What’s a lot more, he guided me by each individual move, from time to time greater than after. I am truly grateful!
Professional was really useful. I had been receiving extremely pissed off as nothing seemed to be Doing the job. He walked me by the method with easy instructions. And it lastly worked. Good work!
Yeah, I’m binding by a two year deal unfortunately, I’m only four months in, but I did get somewhere. I suppose The manager Office environment named me today so I have a telephone dialogue with him in one hour. We’ll see how that goes.